We want you to love your RPM gear. If something isn't right, get in touch at rpmmeets.mngt@gmail.com and we'll sort it out.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, please email us with your order number and a photo of the issue, ideally within 7 days of delivery so we can fix it quickly. We'll arrange a replacement, repair or refund in line with your rights under the Australian Consumer Law.
Change of mind
Most of our merch is made to order or sold as a pre-order or limited drop, so we're unable to offer refunds or exchanges for change of mind, including ordering the wrong size. Please check the size guide on each product before ordering, and message us if you're unsure about sizing.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
How refunds are paid
Approved refunds are returned to your original payment method. Depending on your bank, it can take a few business days to appear.
Cancelling an order
If you need to cancel, contact us as soon as possible. Once a made-to-order item has gone into production we may not be able to cancel it.